Wednesday, September 25, 2013
Social Media is the Reason Governing is Harder #Singapore
From Today Singapore where replies are disabled, showing how eager the government is listening to the citizens.
Previously, Singapore can ignore the coffee shop talks as they control and still control all forms of media. Ranked 149/179 on Press Freedom, Singapore has always struggled in winning views.
On Social Media, China, Vietnam, Sri Lanka have a lot of angry people online, and Singapore have their fair share. The fact that in many of these controlled countries with poor press freedom, views are very polarized and there are many hurtful remarks as many of these people use fake IDs.
In the US, you do get the occasional troll, however, there are a lot of constructive feedback as well.
I would say, the reasons why many people criticize about your government or your company is mostly because they do care. They want to share their views, and if you can actually share the reasoning behind your opinion, some may understand and you can win some over.
I must say the Prime Minister is trying to communicate, and I must be supportive of him trying. However, I do have some opinions to share.
Social Media being quick and real time, is actually a great opportunity for you to improve your government. If you truly want to engage, you will find that your actions and words, though gets analyzed by everyone, and critique by everyone, the bright side is that you can get instant feedback. To humanize is very important. If you reply transparently, share thoughts and confess to errors, people can see the human side and forgive. However, demonizing people who do not agree with you does not help at all.
On Social Media, we communicate. We do not wait for the best super-rationale, non-emotional and politically correct answer. It feels detached, scripted and formal. Proper engagement can gain trust and relevance. Policies can be crowd-sourced and co-created. If you want people to engage, you must listed to people, and take in both the good and bad. And most importantly, take actions that can regain the trust of citizens. (yes, even those on social media)
-- Robin Low