Wednesday, November 25, 2009

Social Media is for You!

Today, there are more people on the Internet than ever.

Social Media sites are getting mainstream, and like the email, more and more people are savvy enough and comfortable enough to write their own blogs.

Many people decide on their purchases on reviews they find on the Internet. Google is part of everyday life and I personally use Search Engines everyday!

Our lives have changed as a result of the Internet and how web searches work. With Social Media, everyone is empowered to have a voice and as a result, everyone may have a digital footprint.

Have you ever searched yourself on the Internet? Did you find things you previously have written?

The Internet has a "long memory" and it can be of your advantage or disadvantage depending on how you use it.

The following are some tips that can help you leverage on Social Media.



-- Robin Low

Saturday, November 21, 2009

Vlogs; podcasts; wikis

A good way of being “not just a normal blog” is to have video and podcasts from time to time. Furthermore, videos are great way to pull traffic. Getting a video up on YouTube is free, and besides being able to link it back to your blog or your site, you can embed the video in your blog as well, and add some context and comments on your blog to make the video even better.

Anyone who spends some time on the web cannot have failed to notice the new wave of opportunities and to a lesser extent threats. The web is basically being used in different ways to reach out to people of all kinds and it is intriguing the way things are going. It makes the Web look and feel flat. The evolving Internet has led to the continuous fall of the dot com craze and replaced leading to the next generation of web applications. YouTube is a classic example of how the next generation websites have taking over the Internet. It was founded in 2005 and in less than two years Google bought it for a staggering $1.64 billion.

With Facebook, MySpace, Flickr, Twitter, Blogs and YouTube, you can expect nothing but a new world of reaching out to people and hence a way of sharing knowledge to both the deprived and people who can afford. This new web experience is what Tim O’Reilly termed as Web 2.0 in 2004. Till today, there has not been a clear definition for this phenomenon that has come to stay until we see the birth of a new one. Because of the complex nature this new phenomenon of sharing knowledge, it became very difficult for everyone else to agree on one definition for Web 2.0.

One of such next generation web applications is Video blogging. Video blogging are just another innovative way of using the blog. Blogs are defined as the published text of an author’s thoughts, with entries displayed in a reverse chronology. Readers can subscribe to it, link to it, post comments and share links.

-- Robin Low

Thursday, November 19, 2009

Facebook profile vs. Facebook Fan Pages.

Table to explain differences.

Facebook Profile Page

Facebook Fan Page

5000 friends limit

No Limit

Need friend Authorization

No Authorization required

No mass messaging

Can click to message all fans

Friends send you message to join games

No messages to join games

Can be tagged

Cannot be tagged

With phone authentification can get username

Needs at least 25 fans to get username

No insights

Insights of where comments are from

Share Video, Photos

Share Video, Photos

Use RSS, Flickr, YouTube and Picasa by default

Need applications to use RSS, Flickr, YouTube and Picasa

Extensive information can be input (personal information)

Minimal information can be input. (Mostly just webpage and company info)



-- Robin Low

Microsoft Patents The Sudo Command

What?? Can this even be possible?

I can patent Digital Media Training?

-- Robin Low



Microsoft Patents The Sudo Command






Microsoft has been granted a patent for a sudo command, because apparently you can patent a command that goes back to the mainframe days as long as you explain that it's a "personalized version" with a GUI.

Groklaw has an explanation of the history of sudo and details about the patent, but it all boils down to this: Someone at the US Patent Office must've been snoozing when they approved this patent application. Either that or the command worked on a person.


Source: Gizmodo | http://gizmodo.com/5402796/microsoft-patents-the-sudo-command by Rosa Golijan - Thursday, November 12, 2009 12:20am

Tuesday, October 27, 2009

Social Media Rankings

Social media marketing has a direct effect on search engine rankings and engines are using social voting systems and bookmarking trends to determine quality sites. So, can you use search engine rankings to determine the popularity of the company in a certain industry?

As more people are getting on Social Media, many companies too are not missing the boat. I often get thess questions: "How to I determine the success of Social Media of a company?" or "How do I determine the Social Media Ranking of companies?"

I came across this article which does not answer the above questions, but it is an interesting read.
--> Link <--

There is no doubt that when you engage the public, and as you gain more influence, there will be more blogs and forums talking about your products and services. But how does anyone determine whether you are more successful in Social Media than someone else?

In my opinion, there are very simple rules to follow on how successful a company or someone is, on Social Media.

1) Number of Fans/Followers/Subscribers - This is a very basic information. The more the number is, the more people you can reach. As with the rankings and ratings, this is a numbers game. Whether this truely reflects the quality of the crowd, you need other ways to determine.

2) Number of Comments/Feedback - This reflects on how many people actually liked the post so much that they have to give feedback. The more influential the company, the more the comments there will be. This is often correlated with number of followers and subscribers, but I have seen cases where the audience is so targeted that several hundred fans give more comments than another company with several thousand fans.

-------------------------------------------------------------------------------------------------------

I often ask myself, why bother with the numbers game. I guess the reasons I can think of are often, "Ego" and "Justification". Many companies who go into Social Media often like to think that they are doing well by searching rankings and ratings online to please their "Egos" and to justify the time and effort spent.

I strongly feel that the effects of Social Media efforts are very long termed strategies. The information on the Internet will be there for years to come, and if the information is of value, people will appreciate it and companies can treat it as a form of Corporate Social Responsibility, a good way for them to give back to the public and the industry. Good Social Media Strategies provide value and long term sustainability, and eventually, this will help branding of the company more than any short term rankings will.

-- Robin Low

Tuesday, October 13, 2009

20 Types of Blog Posts

• Instructional - Instructional posts tell people how to do something. I find that my Tips posts are generally the ones that are among my most popular both in the short term (i.e. loyal readers love them and will link up to them) but also in the longer term (i.e. one of the reasons people search the web is to find out how to do things and if you can rank highly with your tips post you can have traffic over a length of time).

• Informational - This is one of the more common blog post types where you simply give information on a topic. It could be a definition post or a longer explanation of some aspect of the niche that you’re writing on. This is the crux of successful sites like Wikipedia

• Reviews - Another highly searched for term on the web is ‘review’ - I know every time I’m considering buying a new product that I head to Google and search for a review on it first. Reviews come in all shapes and sizes and on virtually every product or service you can think of. Give your fair and insightful opinion and ask readers for their opinion - reviews can be highly powerful posts that have a great longevity.

• Lists - One of the easiest ways to write a post is to make a list. Posts with content like ‘The Top Ten ways to….’, ‘7 Reasons why….’ ‘ 5 Favorite ….’, ‘53 mistakes that bloggers make when….’ are not only easy to write but are usually very popular with readers and with getting links from other bloggers. Read my post - 8 Reasons Why Lists are Good for Getting Traffic to your Blog for more on lists. One last tip on lists - if you start with a brief list (each point as a phrase or sentence) and then develop each one into a paragraph or two you might just end up with a series of posts that lasts you a few days. That’s how I started the Bloggers Block series.

• Interviews - Sometimes when you’ve run out of insightful things to say it might be a good idea to let someone else do the talking in an interview (or a guest post). This is a great way to not only give your readers a relevant expert’s opinion but to perhaps even learn something about the topic you’re writing yourself. One tip if you’re approaching people for an interview on your blog - don’t overwhelm them with questions. One of two good questions are more likely to get you a response than a long list of poorly thought through ones.

• Case Studies - Another popular type of post here at ProBlogger have been those where I’ve taken another blog and profiled them and how they use their site to earn money from their blogging (e.g. - one I did on Buzzmachine - the blog of Jeff Jarvis). Sometimes these are more like a review post but on occasion I’ve also added some instructional content to them and made some suggestions on how I’d improve them. Case studies don’t have to be on other websites of course - there are many opportunities to do case studies in different niches.

• Profiles - Profile posts are similar to case studies but focus in on a particular person. Pick an interesting personality in your niche and do a little research on them to present to your readers. Point out how they’ve reached the position they are in and write about the characteristics that they have that others in your niche might like to develop to be successful.

• Link Posts - The good old ‘link post’ is a favorite of many bloggers and is simply a matter of finding a quality post on another site or blog and linking up to it either with an explanation of why you’re linking up, a comment on your take on the topic and/or a quote from the post. Of course adding your own comments makes these posts more original and useful to your readers. The more original content the better but don’t be afraid to bounce off others in this way.

• ‘Problem’ Posts - I can’t remember where I picked this statistic up but another term that is often searched for in Google in conjunction with product names is the word ‘problems’. This is similar to a review post (above) but focuses more upon the negatives of a product or service. Don’t write these pieces just for the sake of them - but if you find a genuine problem with something problem posts can work for you.

• Contrasting two options - Life is full of decisions between two or more options. Write a post contrasting two products, services or approaches that outlines the positives and negatives of each choice. In a sense these are review posts but are a little wider in focus. I find that these posts do very well on some of my product blogs where people actually search for ‘X Product comparison to Y Product’ quite a bit.

• Rant - get passionate, stir yourself up, say what’s on your mind and tell it like it is. Rants are great for starting discussion and causing a little controversy - they can also be quite fun if you do it in the right spirit. Just be aware that they can also be the beginnings of a flaming comment thread and often it’s in the heat of the moment when we say things that we later regret and that can impact our reputation the most.

• Inspirational - On the flip side to the angry rant (and not all rants have to be angry) are inspirational and motivational pieces. Tell a story of success or paint a picture of ‘what could be’. People like to hear good news stories in their niche as it motivates them to persist with what they are doing. Find examples of success in your own experience or that of others and spread the word.

• Research - In the early days I wrote quite a few research oriented posts - looking at different aspects of blogging - often doing mind numbing counting jobs. I remember once surfing through 500 blogs over a few days to look at a number of different features. Research posts can take a lot of time but they can also be well worth it if you come up with interesting conclusions that inspire people to link up to you.

• Collation Posts - These are a strange combination of research and link posts. In them you pick a topic that you think your readers will find helpful and then research what others have said about it. Once you’ve found their opinion you bring together everyone’s ideas (often with short quotes) and tie them together with a few of your own comments to draw out the common themes that you see.

• Prediction and Review Posts - We see a lot of these at the end and start of the year where people do their ‘year in review’ posts and look at the year ahead and predict what developments might happen in their niche in the coming months.

• Critique Posts - ‘Attack posts’ have always been a part of blogging (I’ve done a few in my time) but these days I tend to prefer to critique rather than attack. Perhaps it’s a fine line but unless I get really worked up I generally like to find positives in what others do and to suggest some constructive alternatives to the things that I don’t like about what they do. I don’t really see the point in attacking others for the sake of it, but as I’ve said before this more a reflection of my own personality than much else I suspect and some people make a name for themselves very well by attacking others.

• Debate - I used to love a good debate in high school - there was something about preparing a case either for or against something that I quite enjoyed. Debates do well on blogs and can either in an organized fashion between two people, between a blogger and ‘all comers’ or even between a blogger and… themselves (try it - argue both for and against a topic in one post - you can end up with a pretty balanced post).

• Hypothetical Posts - I haven’t done one of these for a while but a ‘what if’ or hypothetical post can be quite fun. Pick a something that ‘could’ happen down the track in your industry and begin to unpack what the implications of it would be. ‘What if….Google and Yahoo merged?’ ‘What if …’

• Satirical - One of the reasons I got into blogging was that I stumbled across a couple of bloggers who were writing in a satirical form and taking pot shots at politicians (I can’t seem to find the blog to link to). Well written satire or parody can be incredibly powerful and is brilliant for generating links for your blog.

• Memes and Projects - write a post that somehow involves your readers and gets them to replicate it in some way. Start a poll, an award, ask your readers to submit a post/link or run a survey or quiz. Read more on memes.

Feel free to add some comments to discuss further!

-- Robin Low

Sunday, October 4, 2009

Training of Social Media at Aitken Spence.



Aitken Spence in Sri Lanka was very much into Social Media and giving great customer service, converting customers into agents to spread word of mouth. And to do this effectively, they have contacted Digital Media Academy to provide training at their premises.

They have a very informative Facebook Fan Page (http://www.facebook.com/ASHSriLanka)

I was very impressed in their eagerness to help in spreading the information on the interesting travelling locations and tips for Sri Lanka and other places where their hotels are located, and I find their passion in the travel industry and their willingness to share information on travelling, to help the travel industry very encouraging,

Aitken Spence Social Media team is trained on leveraging Facebook, Twitter and Blogs to provide their company as a thought leader and create more awareness on their products and services. By leveraging on their satisfied customers, Aitken Spence hopes to better engage their customers with their accessible channels on Social Media to stay in touch with their customers and provide a more engaging relationship, and hopefully leveraging them for word of mouth.

This strategy has been proven very successful by many leading brands and companies, and being the first to enter fully into the Digital Media Space to engage their customers in a large scale is seldom seen in Asia. I would say that they are probably leaders in the Social Media for the traveling industry, and it would take some time for other companies to catch up with the system.



I'm sure the progress they make in Social Media realm would become a success story and used as a case study for many to follow, and I would love to learn from them their stories of customer satisfaction and engagement which is not seen in any other Hotels in South Asia.



The training was completed and there are many strategies in place to enhance the company's image and branding through the use of Social Media. Though they lost the Cake Challenge in class, for getting less fans than Singapore's favorite cat, they progress a lot since the start of the class and I wish them all the best for their Social Media Endeavors.



Class of Oct 09, at Aitken Spence Hotels in Sri Lanka.

-- Robin Low